Here’s what we’ve learned so far:
Actively Engaged Community
We knew our community could be passionate, but seeing the response to the ITN has far surpassed our expectations. Within the first week alone, we saw a huge active user base onboard with more than 2,300 users applying from more than 80+ countries, and usage surpassing the rate limits set for our external APIs. But it’s not only ITN user metrics; we’ve had a wealth of smart and informed feature requests that help us understand the motivations of users and what else they expect from Polymesh. Let us know what you love, hate, and everything in between in the Polymesh Community.
As a blockchain built for security tokens, we always knew the importance of verifying identities to onboard users. But what we didn’t account for was such high demand from the start—some users experienced some prolonged delays as we’ve worked with our CDD provider to address operational hiccups. The good news is these delays should be behind us as we’ve seen onboarding times improve dramatically.
To prepare for ITN launch meant working with numerous third parties, such as operators and CDD providers, with complex points of interaction. Our robust internal testing focused on testing in isolation, but could have been improved through better at-scale integration testing to represent the diversity and differences of community data. A good example of this is the different types of global types of identification needed for CDD onboarding.
With users now able to explore all features on ITN, we’re gaining a clearer understanding of how the dApp UIs help or hinder them from accomplishing key tasks. This means reviewing user flows, designs, and copy when we know users are running into trouble. We’ve already made plenty of small updates to provide necessary clarity for users throughout the experience and will be keeping a keen eye on continued fine-tuning and improvements.
Streamline Community Support and Outreach
Yet another benefit of an actively engaged community is it shines a light on areas for improvement we could not consider at a smaller scale. For instance, we’re hearing from users across every medium imaginable, which is great! But it’s also a challenge to have user outreach from so many places. We’ll be looking to further streamline our community and feedback processes as we work toward mainnet.
This is just the beginning! There will be many more features to come and more challenges to earn points with Running with the Bulls. Sign up for our Beta Testing Community to be alerted for all new challenges and release for Polymesh ITN. If you’ve tested Polymesh ITN and you see something you love or something that’s missing, let us know. If you’ve yet to try the ITN, learn how to get started now.